Tak 15's Privacy Policy — Your data is our responsibility

Tak 15 collects certain personal data necessary to deliver its services. We follow a strict minimal data policy and never ask for information beyond what is required.

Data Collected at Registration

• Full name and date of birth — for age verification.
• Email address and mobile number — for communication and security purposes.
• Residential address — as part of KYC verification.
• Password — stored in encrypted form; tak 15 staff cannot view it.

Information Required for KYC Verification

• Scanned copy of National ID (NID) or passport.
• A selfie photo for identity verification.
• Utility bill or bank statement as proof of address (where required).

Automatically Collected Data

When you use the tak 15 website or app, certain information is collected automatically. This includes your IP address, browser type, device details, page visit times, and session data. This information is primarily used to improve the security and performance of the platform.

Payment Information

Payment method details are collected during deposits and withdrawals. However, full card numbers or complete bank account details are never stored directly on tak 15's servers — they are processed through a secure payment gateway.

Tak 15 uses collected data only for specific purposes. A separate explanation for each purpose is provided below.

Tak 15 never uses your data for ad sales, political campaigns, or any purpose not explicitly stated in this Privacy Policy.

Tak 15 retains your data only for as long as necessary. All data is stored on secure servers while your account is active. Once an account is closed, data is removed in accordance with a defined process.

Retention Period

• Account information — for the duration of the active account and up to 5 years after closure (as required by law).
• Transaction history — 7 years (as required by financial regulatory authorities).
• Cookie & session data — retained for up to 13 months after the session ends.
• KYC documents — up to 5 years, or as required by law.
• Support conversations — up to 2 years.

Data Deletion Process

When an account closure is requested, any active balance is settled first. Data beyond what is legally required is then securely deleted. Transaction records are retained for a specified period as required by law, but only in anonymized form.

Tak 15 uses cookies and similar technologies to enhance your experience on our website and app. Cookies are small files stored in your browser that help recognize you on future visits.

Types of Cookies We Use

• Essential Cookies: Used to maintain login sessions and ensure security — these cannot be disabled.
• Functional Cookies: To remember your language preferences and settings.
• Analytics Cookies: To identify the most visited pages — fully anonymous.
• Performance Cookies: To measure site loading speed and overall performance.

Cookie Controls

You can block or delete cookies through your browser settings at any time. However, disabling essential cookies may cause some platform features to stop working. A cookie consent prompt is shown the first time you visit the site.

Tak 15 does not sell your personal data. However, limited information may be shared with trusted third parties where necessary to deliver our services. Strict confidentiality agreements are in place for every such instance.

Third Parties We May Share Data With

• Payment processors (bKash, Nagad, Rocket) — solely for completing transactions.
• Identity verification services — to complete KYC checks.
• Law enforcement agencies — when required by court order or legal obligation.
• Cybersecurity partner — for fraud prevention.

Who we will never share your data with

• Advertisers or marketing companies.
• Data brokers or information resellers.
• Any other betting or gambling platform.
• Any party with whom no confidentiality agreement is in place.

As a tak 15 member, you have the following rights over your own data. Contact our support team to exercise any of these rights.

Tak 15 uses industry-leading technology to keep your data safe. Our security team monitors systems around the clock, ready to respond to any potential threat.

Layers of Technical Security

• 256-bit SSL/TLS encryption — applied to all data transmissions.
• AES-256 encryption — for sensitive data stored in the database.
• Two-factor authentication (2FA) — applied at login and for important transactions.
• Firewall and Intrusion Detection System (IDS).
• Regular penetration testing and security audits.
• Automated suspicious activity detection system.

Response to Data Breaches

In the event of a data breach, tak 15 will take immediate action. Affected members will be notified within 72 hours and provided with the necessary support to resolve the issue.

Stay Safe Yourself

• Use a strong password and update it regularly.
• Keep 2FA enabled — it makes your account significantly more secure.
• Avoid logging into your tak 15 account on public Wi-Fi.
• Avoid clicking on unfamiliar links.

Tak 15 may update this Privacy Policy from time to time. Changes may be made in response to business developments, legal requirements, or the introduction of new services.

What We Will Do When Changes Are Made

• The "Last Updated" date at the top of this page will be changed.
• For significant changes, advance notice will be sent to your registered email.
• For significant changes, your consent will be requested at login.
• Archived copies of previous policies are available upon request.

Continued use of the platform after any changes constitutes acceptance of the updated policy. We recommend reading any policy update notices you receive.

If you have any questions, concerns, or complaints about this Privacy Policy, please contact tak 15's data protection team directly.

Contact Methods

• Email: support@tak15.bet — You'll typically receive a response within 24 hours.
• Live Chat: Log in to the platform and speak directly with our support team.
• FAQ Section: For answers to common questions FAQ Page View.

Complaints Process

All complaints will first be acknowledged, then investigated and resolved. Most cases are resolved within 7 business days. Complex cases may take up to 30 days.